Showdown over Mayweather – McGregor Streaming Glitches Knocked out of District Court
All boxing fan Victor Mallh ("Mallh" or "Plaintiff") wanted for the holidays this year was a chance to stand toe-to-toe with pay-per-view network giant Showtime Networks Inc. ("Showtime") in a courtroom and slug it out over how much he (and a putative class of similarly affected viewers) should be compensated for the alleged technical difficulties experienced while accessing the premium cable channel's online stream of the Floyd Mayweather Jr. – Conor McGregor August 2017 super-fight.
One can imagine Plaintiff's dismay, then, when he opened the wrapped box, untied the bow, and found not an invitation to land a class-action haymaker but rather, as far as he was concerned, a parting gift: a thirteen-page memorandum and opinion penned by Judge Denise Cote ordering his putative class action suit against the network to single-plaintiff arbitration. (Mallh v. Showtime Networks Inc., No. 17-6549 (S.D.N.Y. Nov. 7, 2017)).
Unlike UFC-lightweight-champion-turned-novice-boxer-underdog McGregor – who looked sharp in the early stages of his matchup with the undefeated Mayweather, and managed to stay upright for the better part of ten rounds before succumbing to boxing's pound-for-pound king in the final stretches of the bout – Plaintiff appears to have been staggered just seconds after the opening bell.
From technical difficulties to technical knockout faster than you can say Rudolph the Red-Nosed Reindeer.
On the day of the bout, Mallh (and others) paid $99.95 to watch the live stream of the Mayweather – McGregor showdown via Showtime's website streaming service. As part of the online checkout process, Plaintiff was required to electronically click a box to agree to Showtime's Terms of Use, Privacy Policy, and Video Services Policy, each of which was displayed via hyperlink on the purchase webpage. Most relevant, the Terms of Use contained a "Disputes" clause, which read in part: "…you and we each agree to resolve…disputes through an individual binding arbitration or an individual action in small claims court. Class arbitrations and class actions are not permitted…."
Once the fight began, however, Plaintiff alleged that he was unable to watch a substantial portion of the contest, as the Showtime stream "continually logged [him] out" or otherwise presented pictures that were "delayed, cutting out, or…incomplete." Showtime then allegedly made the refund process "unreasonably difficult," prompting Plaintiff to file a class-action complaint against the entertainment company for breach of contract and related state consumer protection claims.
Coming out of its corner for the second round, Showtime had a sleigh-full of counterpunches at its disposal. The network filed a motion to dismiss and compel arbitration on an individual basis ("Motion to Compel Arbitration"), arguing that when Plaintiff completed his purchase of the stream on Showtime's online checkout page, he indicated his notice and assent to Showtime's Terms of Use, which included the mandatory arbitration provision that contained the class action waiver.
Plaintiff, for his part claimed that he was not subject to the arbitration clause for lack of sufficient notice. In a memorandum of law in opposition to Showtime's Motion to Compel Arbitration, Plaintiff contended that he lacked such notice because, among other things: the arbitration clause was buried behind one of three hyperlinks at the point of purchase (i.e., those linking the Terms of Use, Privacy Policy and Video Services Policy); the hyperlinks themselves were indistinguishable from the rest of Showtime's checkout page; and the text of the arbitration clause was no more conspicuous than any other paragraph of Showtime's Terms of Use.
Plaintiff's flurry of rhetorical jabs, however, failed to land, as the court issued an early TKO in favor of Showtime.
The court found that the arbitration clause was not, in fact, "buried behind the hyperlinks" since it appeared in the hyperlinked Terms of Use, which was the first linked document presented to users during the checkout process. Moreover, the court ruled that the hyperlinks themselves were distinguishable, as the titles of the hyperlinked documents were "underlined and clearly visible against the black background of the Website." The judge also noted that Showtime's purchase page was "uncluttered" and did not contain any photos or promotional links to distract the user.
Indeed, with regard to the relationship between hyperlinks and providing notice on the whole, the court cited Second Circuit precedent in stating that "the fact that the [Terms of Use] was available only by hyperlink does not preclude a finding that the arbitration clause and class action waiver were reasonably conspicuous." Moreover, the judge noted that courts around the country routinely uphold clickwrap agreements, which require users to affirmatively click an "I agree" box after being presented with Terms of Use.
There being no dispute in the instant case that Mallh ticked a box indicating that he read and assented to the Terms of Use and then clicked on a larger red box that contained the words "CONFIRM PURCHASE," the court ruled that he had indeed assented to the Terms of Use and granted Showtime's Motion to Compel Arbitration.
It appears that the court's adverse ruling has knocked Plaintiff's class action ambitions out-for-the-count, leaving him with a lump of coal rather than a pot of gold in his holiday stocking.